Receptionist: I am glad that I could help you today. I will send your reservation confirmation to T-R-O-B-I-N-S-O-N at X mailbox dot com. Save my name, email, and website in this browser for the next time I comment. A: Right now. A: Certainly. Are these facilities available for all hotel guests? But yes we can provide you our suitrooms. A phone call to reserve a hotel room in English. Lonnie Yes, I would. May I help you? Travel Agent: Sure, no problem. Step 4: Probe/ ask relevant question/s (if applicable). Please answer all questions about the text: Press Enter or Space to show volume slider. - You'll have to be at West London Air Terminal by 6.00 am at the latest. Well, let's go with that. B: That's 626-555-1739. A: That would be 626-555-1739. Could I have your full name, please? Hmm, hmm . PLS. is hosting a convention. I'm Michelle, at your service. Let's go with the cheaper flight. Kapag mock call po ba may script na ibibgay? Could I have your full name, please? What can we do for you? Copyright @ 1998-2023. MAY I KNOW WHOSE ON THE LINE? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. AGENT: ALRIGHT! Hotel Receptionist: Sure, madam. Would you care for a room with a balcony? :) Thanks so much for watching. Thats flight 1070 from Salt Lake City to New York, Kennedy Airport,transferringto flight 90 from Kennedy to Helsinki. Hotel Clerk: Oh, sorry. This is a useful text for learning how to make a hotel reservation in English. Randall Davis. In fact, our all single rooms are occupied for next 5 days. Talking over telephone needs skill, knowledge and training. A: Sure! B: That should be no problem. Appointment-setting Sales Script Well, lets go with that. Caller: Yes, Id like to make a flight reservation for the twenty-third of this month. Caller's Profile: Female, 20-25 years old, nervous. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? STEP 1 - Briefly summarise what has been accomplished on the call. What days do you need that reservation, sir? This is Tanya. All Rights Reserved. Suit rooms will be too expensive for me. Tanya What are the dates you will be visiting with us? By the way, how much is it? Agent: Sir I just want to remind you that, in case you cancel your reservation, the hotel has the rights to vacant the room and reserved it to another guests within 6 hours until 6pm. Hotel Dialogues in English - Reservation, Check-in, Check-out vocabulary How to Pass a Mock Call Test: It's Actually Simple! - Kwestyon So, we again recommend you to read these guides: Click Here to Watch Our Free Video onHotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, I love this, thank you very much for this is a very good work.. We are really grateful for your help, We are very happy to know that you find this helpful. Hotel Reservation Script | PDF Client: The Center of Travel.com. Reservation Officer: Its my pleaser madam. A: Nonsmoking, please. A: Please tell me the price, so I can make a decision. But I like nature most. There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. scheduled tomorrow, December 28, 2021 at 7:00 AM was cancelled. Job description: The Center of Travel dot com is a travel site that prides itself on providing a one-stop-shop for travel needs. Now all I need is your phone number. A: Definitely nonsmoking. Hotel Reservation Form Template | Jotform An online hotel reservation form is used to track bookings and manage reservations through a hotel's website. Step 2: Empathize, apologize or assure (whichever applies). It is a mid-range hotel. Mr. Abrams: Okay, thats fine. Hotel Receptionist: Thank you madam. I urgently need a single room for 1st January. is fully booked. The guest wants to reserve room for her husband. :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. Your flight under American Airlines that was. Receptionist: Good afternoon! MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5 B: Next question: Is a queen-size bed okay? Reply. Lonnie Yes. CALL CENTER MOCK CALLS SCRIPT SAMPLE 2 - EMERGENCY HOTLINE. Step 3: Confirm the customer's account (if applicable). mock call for hotel reservation script exercise - TikTok B: We recently changed many things here, sir, including our prices. Would you like to make a reservation? To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. Guest: Ok. Your reservation is all set except for your phone number. Please answer the following questions of understanding: What is the name of the hotel where Mr. Abrams plans on staying? Be assured that we will also decorate the room in best possible way. Whether you own or manage a hotel, motel, or hostel, streamline your booking process with our free Hotel Reservation Form template. A: $308! Travel Commercial Voice Over Script Example 1: The Center of Travel.com. By the way, how much is it? is closed for the season. hb```f``R@( ?000I6w4Tt0Ut4wt F fbNYM@[v?$g#( a`rP @L |F1 D A: How much per night are we talking about? Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? You can email the site owner to let them know you were blocked. A: That's a reasonable price. Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. "Good Morning, Front Desk. Tanya That's Friday, the 27th? Thank you so much. A: My name is John Sandals. A: My plans are to be there April 14th to the 17th. 00:00 00:00 Hotel Clerk: Hello. How may I assist you?" Step-3: In this stage be sure about the name and when guest wants to check in and check out. The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. I did notice on your website that you have a pool and an exercise room. Mock Call Practice | Hotel Reservation | Short Version - YouTube Comments, requests, suggestions, drop them in the comments. 54.36.126.202 hmo0?nX --mQJnA@PJUlB#L p-4DpI#Ji8 J`yrBnbkK.z4FxfD1y6eNOGtzw}wx. Caller: Alright. Your reservation is now verified, so all I need is your phone number. Do you have any vacancies? Their number is 123456789. Thank you so much for choosing our hotel, sir! may I help you ? All we need now is a phone number. 0 May I have your name, please? Tess, speaking, How can I help you? to change a reservation. A: Possibly. Guest: Well, a double-bedded room with AC and other facilities at least. ---NEED SOME HELP IN GETTING HIRED? Is there anything else I can help you with? Making Room Reservation on Telephone (Practical Training) Let me check and see what rooms are available. In our todays Hotel conversation in English guide, we will share dialogue between guest and receptionist. The guest wants to reserve room for her husband. What time do you close tonight? Your IP: Mock Call Tips and Scenario: Complete Guide to Pass & Get Hired ),} +C\MCs. Now, about the bed, is a queen-size okay? B: Good! Conversation: 1. Calling to Get a Reservation - ESL Fast Caller: Yeah? - Thank you. "Hotel Room Service - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel room service and read along with the conversation. : Good morning sir. Would you like me to book a reservation for you and your party for a specific time? Receptionist: Check-in for you on Friday can be any time after 3:00 p.m. Check-out will be on Sunday before noon. Hotel Reservation Dialogues - EnglishPost.org B: Okay, Mr. Sandals. A: John Sandals. A: I have no problem with that. My name is John Sandals. Review the key vocabulary and the sample sentences. Would you prefer smoking or nonsmoking? Also, there is internet available in the lobby 24 hours a day. ezekiel mae says: Do you have mock call for retail services. Virtual Hostess: Thank you, Ted. How can I help you? Practice the Conversations of This Topic with Mike, HOME Copyright 2023. That's not bad. to inquire about available rooms. We highly recommend you to read these following tutorials for better understating the topic: Background: The reservation official of Hotel PQRis talking over telephone to a guest who wants to book a room. Your reservation is confirmed. Have a nice day. Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC (Name of the restaurant) restaurant. Are you within walking distance from the Hilton on I-Drive? Now, is a queen-size bed okay? What was the customer's concern? Travel Agent: Okay. Let me check what flights areavailable. Repeat A: I need to make a plane reservation. What days will you need a room? What time should I arrive at the airport? Receptionist: Sure! When working with more than one customer at the same time, you don't want to give them the impression that you're rushed or talking to multiple people. We dont have any single room vacant at that moment. And the view of the city is great, too. Nonsmoking. A: Maybe. Here we will share 2 real life scenario. B: Not a problem. Do you mind, sir? FILE TO DOWNLOAD OR INTEGRATE Outbound Sales Call Script Templates Download as PDF Download as Word Doc Download as Google Doc 1. B: Wonderful! Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. If you're the agent, what will you do differently? B: Thank you, Mr. Sandals. Travel Agent: It leaves Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM, then transferring to flight 90 at 5:55 PM, and arriving in Helsinki at 8:30 AM the next day. We look forward to seeing you in New York! All rights reserved. RA: Certainly ma'am, May I first know your name ma'am and where you are calling from? Our call center agents will be trained on this information in order to properly assist your calling guests. Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. Travel Agent: Freedom Travel. Call us! (866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. Miss Walker: Hi Cherry, this is Ricca Walker of Sakura Financial Life. I'm John Sandals. B: Perhaps you didn't know that we have new room rates. Have a pleasant day. Hotel Clerk: All right. Is it ok? Agent: Okay Mr. Torres, your reservation code is R143. A: Sure, John Sandals. If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls. Thanks for calling. to report a cancellation. B: I have booked you on your flight at a great rate. Carefully look at their dialogues: Reservation Officer:Good Morning. Treat this as an actual call from an actual customer and you'll have a better chance of passing your mock call and improving your call handling skills. Man: Yes, Id like to reserve a room for two on the 21st of March. Goodbye. Hotel Receptionist: Sure madam. Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. The hotel stay also includes breakfast. A: I will be traveling to Aspen, Colorado. Thank you very much. I plan to be there in April from the 14th to the 17th. Thank you for doing business with us, Mr. Sandals. Yes, but you will have to confirm this reservation at least two hours before departure time. Making a Hotel Reservation in English - Dialogue Hotel Reservation Receptionist: Good afternoon! B: Nonsmoking. B: Thank you so much, Mr. Sandals. Calling Diner: Hi Sara, my name is Ted. A: That'll be no problem. B: That's no problem at all. Also, do you have a dress code? I can text you our address so that you can easily find us with a Google maps if youd like. May I help you? 43 0 obj <>stream B: Great! Virtual Hostess: We most certainly are, Ted. The complete conversation between the man making the reservation and the hotel receptionist is included. B: That is what I am here for. Caller: Alright. 26 0 obj <> endobj I hope you and your wife enjoy dinner tonight and have a wonderful time for the remainder of your vacation. 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge. This is the front desk. https://esllab.b-cdn.net/audio/mp3/flight.mp3. MOCK CALL PRACTICE VIDEO 5 - This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below. How much is a room? B: Okay, sir, let me reserve those dates, there. Virtual Hostess: It has been my pleasure. Hotel Clerk: Well, would you like a smoking or a non-smoking room? Goal: Get all the important information from the caller. Now, if you'll just tell me your phone number. This week the chef has a three-course special on the menu. Hold on for few seconds. Hotel Clerk: How do you spell your last name, Mr. Maexner? Cherry: Hello, Miss Walker. Gender: Male or Female. Taking and making reservation script - SlideShare Calling Diner: Email would be best; it gets sent to my cell. Do you have a cheaper room available either on the 20th or the 22nd? HOTEL RESERVATION MOCK CALL SCRIPT.docx - Course Hero We look forward to seeing you! STEP 3 - Ask the customer if there is anything else that they can be helped with. Listen to the recording on travel arrangements and read along with the conversation. HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube I look forward to my stay. But if you don't travel on the coach you should arrive at the airport before 8.30am. Practical English :: Air Travel :: Reservations (airline) :: Dialogue 2 Dont worry. Conversation: 2. Making a Plane Reservation - ESL Fast Receptionist: Sure! Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. Here are eight best practices for providing great customer experiences. Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips EMAIL ME TO PURCHASE: reagene.biz@gmail.com---LET'S KEEP IN TOUCH! I made this \"interactive\" so that I'm not the only one talking about the topic. Okay, sir, we look forward to seeing you in April! Script 1 - Successful Hotel Room Reservation Conversation in English Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Hotel Room Service - Script - Randall's ESL Cyber Listening Lab But unfortunately the hotel is fully occupied and no room is available. Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. I can't handle that smell. What is it? CALL CENTER MOCK CALLS SCRIPT SAMPLE -TECHNICAL SUPPORT - Academia.edu Placing the emphasis on the customer's needs over your own situation ("I don't know," "I'm new here," etc.) G: Hello Good Morning Zerah, I would like to reserve a room please. The Best Call-Closing Statements - With Examples - Call Centre Helper Hmmm. Kindly email me so that I can help you right away: reagene.biz@gmail.com THANK YOU!! AGENT: THANK YOU! After reading thiscall center script example, we are hopeful that you will be hungry to have a virtual hostess standing by to assist your calling guests. Let me see. This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. B: One more second, sir. A: Hi there, I want to reserve a hotel room. I will also be sure to include our address so you can find us easily. Explore the latest videos from hashtags: # . This is XXX hotel. I see we have some availability. There are many points you need to understand while taking reservation. Mr. Abrams: Would you like my credit card information now, or can I take care of that upon my arrival to the hotels reception desk? STEP 4 - Finish with a courteous call-closing statement. I hope sir will be surprised and happy. Calling Diner: Wow, that sounds incredible. Lonnie This Friday. Must collect our Professional spoken English guide English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. Mock sales calls should be part of onboarding, training, and continuous development. This is an example of telephone conversation in front office. Hotel: At midday, sir. The action you just performed triggered the security solution. I am Taylor Isabel. Repeat A: Hi there, I want to reserve a hotel room. Focus on One Sales Strategy at a Time to Prevent Overwhelming Sales Reps Will that be OK? How may I help you? Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. Could I have your name, please? Is there anything else that you need at this point in time? All we need now is a phone number. May I help you? We ask that you refrain from wearing flip flops, ball caps and tank tops. Man: Oh, thats a little too expensive for me. HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_ MOCK CALL PRACTICE: Basic Browser Troubleshooting | Interactive Session. I would like to reserve a room from the 5th of April for 5 days. Could you please tell me your name? Hotel Reservation Dialogue #1 R: Good morning. An item isn't available 2. Guest: Good Morning. Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. A: Friday afternoon, April 14 through Monday morning, April 17. UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0DO NOT watch this mock call like an outsider. Please tell me how can we help you. John says to break up the phone call into four main sections. Someone will give you a call momentarily. What kind of room does Mr. Abrams request to stay in? Hotel Reservations - Script - Randall's ESL Cyber Listening Lab B: Let me repeat that: 626-555-1739. B: The price per night is $308. Now, Mr. Sandals, about the room, smoking or nonsmoking? Guest: Oh both are nice. The Ultimate Script for Selling Tour Packages Over the Phone The new website is trainercreative.com but I'm still working on it, whew! I'd like to make a reservation for this weekend. Learn how your comment data is processed. . HOW CAN I HELP YOU? B: Thank you, Mr. Sandals. Copyright @ 1998-2023. Mr. Abrams: Thank you! Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Your name is Sabrina. Please note the number. Performance & security by Cloudflare. Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. A: I'd like to reserve a hotel room. Our prices are now slightly higher. Reply. Carefully look at their dialogues: Hotel Receptionist: Good Evening. #CancellationOfReservation #HotelReservation #FrontOfficeOperations We look forward to receive you on 4th April. "Hotel Reservation - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel reservations and read along with the conversation. For how long does Mr. Abrams plan on staying at the hotel? Reservations clerk: . Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? 2 Hotel Conversation in English - Room Reservation Dialogues November 25, 2019 at 8:18 pm . The IIPS Framework. Hotel Clerk: Hello. A: Sure, John Sandals. Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Hotel Receptionist: May I have your name please? PDF Sample Call Center Script - Hotel - Specialty Answering Service Now, do you approve of a single queen-size bed? B: 626-555-1739. HOTEL RESERVATION MOCK CALL SCRIPT (TMP2) AGENT: GOOD MORNING! Hotel: Should you have any questions or requests, please dial 'O' from your room. % By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. The coach leaves for the airport at 6.15 am. Customer Service Call Scripts for Handling Several Customers at the Same Time. Caller: Well. PDF Sample Call Center Script - Private Jet - Specialty Answering Service Read the complete Terms of Use for more information. Caller: Whoo. May I have your name, please? HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. B: I'm happy to hear that, sir. A: Certainly. Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. Listen to the recording on hotel reservations and read along with the conversation. You can collect your ticket at the airport booking-office number 4. It was a pleasure. Here are some closing phrases we recommend if the call ends with a successful resolution, a frustrated customer, or an unresolved issue. All rights reserved.eslfast.com. Guest: Why not? Hotel Clerk: Its only $200 dollars, plus a 10% room tax. Guest: No sorry. STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives). Voice Age: Young Adult. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . Have a wonderful rest of your day! A: I need a hotel room. B: That won't be a problem. A: I need a room for a few days. The flight number is NWA 476. If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . Mary Jones: . My name is Michelle. It's nice to hear from you again. . I thought it's a great preparation for you! HOTEL RESERVATION SCRIPT RESERVATION AGENT = RA, RESERVATION CLERK=RC, GUEST=G RA: Hello Good Morning this is Zerah from R and A Hotel in Manila City, what can I do for you? Is that acceptable, sir? See you again! Thank you for flying with us at Net Jet. Nonsmoking. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5 After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. Virtual Hostess: We close at 11:30 pm tonight. READ BELOW. You might notice that in the description above, it still shows callcenterninja.com. AU2(^Hx oI]$T A bellboy will bring your bags up shortly. And could I have your name please? We have a restaurant on-site that also serves lunch and dinner, but those meals are not included in your lodging fee. If you provide us a list of your backup staff, we can then initiate the phone tree to find a replacement for that shift. Caller: Alright. B: It's $308 a night. Receptionist: Yes, all hotel guests are allowed access to those facilities. May I know the specific date for the reservation? Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. A: I'll be there in April: Friday through Monday, the 14th through the 17th. B: Would you prefer to leave from Los Angeles or Burbank Airport? Could you tell me when you need the room? 8. Let me have your address, please? Guest: Actually 5th April is my husbands birthday. Calling Diner: Perfect and thanks for your help. Go-To Scripts for 16 Tricky Customer Service Scenarios endstream endobj startxref B: Most of our clients prefer nonsmoking. We look forward to seeing you then! Goal: Pacify the irate caller, Resolve the issue of the customer and Establish rapport. And, uh, Id like to request avegetarianmeal. You take care. Reservation Officer: I can understand your urgency madam but I am very sorry. A: A queen sounds great. endstream endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <>stream Receptionist: We can handle payment upon your arrival on Friday. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. (After few seconds). Hotel Receptionist: How do you spell your name, Ms. Stephany? Hotel XYZ (Name of the Hotel), Reception. Use Up/Down Arrow keys to increase or decrease volume. Sample Call Center Script: A Hotel Tanya Thank you for calling Lindenwood Hotel. Will that be acceptable to you? How many rooms shall I book for you? Now you have been booked, Ms. Jones. It looks like we have several rooms available. It will be our pleaser to provide you with the complimentary flower bouquet for the occasion.
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