A. I try to listen to my experts in the airline we have world-class talent. One of the defining moments in the airport's recent history was the opening of its Terminal 5, which took place back in 2008. HEATHROW TERMINAL 5 Heathrow Terminal 5 Risk Management We have to get a closer relationship with the airlines and ensure that in meeting the programme and budgets agreed with the regulator for Q5, we deliver the improvements that the airline industry wants.. * The estimated Cost of the project may increase because of the macro economical factors like exchange rate, cost of the materials and workforce. Focus on proactively managing the risk instead of avoiding the litigation. A BA spokeswoman said delays in getting staff screened for work and other technical difficulties had caused the airline problems. See a whole year of Reward Seat Availability on one page at SeatSpy.com, Virgin's festive Upper Class fares now on sale, Live life in the fast lane with Avis Preferred, Connect with Business Travelers Worldwide with MeetWiv, Lufthansa operates A380 to Bangkok this winter, To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below. As per Dobie (2007), project must be divided into measurable a package, that is actions which will contribute to the achievement of objectives. 194 13 In this excerpt from Stakeholder Relationship Management, author Dr. Lynda Bourne follows the saga of T5 from construction through to its public opening in 2008, and examines whether the passage of time can alter those perceptions. Admit to making mistakes, he wrote. During the inquiry it Computer Weekly reports that IBM supplied software components: The system was designed with Dutch company Vanderlande and IBM. Heathrow has five, totalling 4bn and Gatwick has two worth around 874M assuming that BAA is not forced to sell this asset as the result of the ongoing Competition Commission review. Despite the cost-cutting, BA is changing online. With BA taking the blame, on the morning of 27 March, 2008, was there any IT chief not wondering if BAs global CIO, Paul Coby, was about to become history? In the airport design sector, the company is most known for Heathrows Terminal 5 (T5) building, which opened in March 2008 after 19 years of design and construction, and the longest public inquiry in British history. wrong namely issues with the baggage system, security searches and car Coby is on record as saying: SAP is the highest cause of fatalities among CIOs, and he looks positively cheerful when confirming that a global ERP project was canned. Do you have a 2:1 degree or higher? Acts as tool to Control the risks, like action taken towards a particular risk by choosing the appropriate Avoid, Accept and Mitigate, also provides that who is responsible for resolving the occurrence of the risk. Risk of differences in opinion. Confidentiality to be maintained by the respective authorities who manage the contract. Airline terminal moves - From 23 March, Air France and KLM are moving their operations from Terminal 3 to Terminal 4. Its a dire situation, far worse than 9/11 in terms of revenue challenges and the sheer systemic shock, says Coby. The T5 debacle was a searing experience for everyone involved and it is clear that many lessons learned there were applied elsewhere. Significantly one of Wolstenholmes key programmes of work going forward at Heathrow will now be airline moves a programme with very little capital investment but recognised as crucial to overall infrastructure success. I talk to other CIOs, especially in the US where there is still amazing amounts of innovation coming out of Boston and the Bay Area. Louise Ellman MP, the committee Deals with challenges and issues with regard to Corporate Governance, Corporate social responsibilities and corporate ethics. 0000005764 00000 n BA invested fairly early, back in 2002 to 2003, in BA.com, but its not as agile as wed like and our business colleagues are very keen to manage the way the site looks and its content without making fundamental -coding changes.. 5. Construction Cost Management Coby concludes: Everyone learned a lot from T5, which is surely the most important point, and precisely why the terminal is functioning so well now., 1978: Joined civil service as trainee and worked in Departments of Transport and Environment, 1992: Principal Private Secretary to John MacGregor as Secretary of State for Transport, 1996: Secondment to BA Information Management department, 1997: Joined BA and led the outsourcing of its reservations and check-in systems to Amadeus, 2000: Appointed CIO with accountability for IT policy and strategy, 2001: Made BA Group CIO with responsibility for IT operations and new IT developments, developing BA.com and IT for T5, 2009: Added role as Head of Financial Shared Services. The business case is used as decision making tool for the Proposed project, whether the Project is feasible or not Go/No-Go decisions. Q5 will be successful if we have really transformed our airports - if people continue to say that was the best passenger experience.. Heathrow airport's new Terminal 2 opens to passengers WebDeveloping Heathrow terminal five was perceived as crucial to meet the demand for travel and passenger growth. More importantly, the improved service for customers at T5 provided by BAA now is not because BA enforced or changed SLAs it is because [BAA] CEO Colin Matthews and the new CIO Philip Langsdale are changing the culture and the attitudes at BAA, and are aligning them with ours. 0 * Meeting the airline company Requirements and Standards, British Airways being the only airline operating from the Terminal at initial stages. We are now going to do 80% of our work through 15 to 20 suppliers.. construction T5 left thousands without their baggage, and cancelled 34 flights This almost-great Raspberry Pi alternative is missing one key feature, This $75 dock turns your Mac Mini into a Mac Studio (sort of), Samsung's Galaxy S23 Plus is the Goldilocks of Smartphones, How the New Space Race Will Drive Innovation, How the metaverse will change the future of work and society, Digital transformation: Trends and insights for success, Software development: Emerging trends and changing roles. HT-5 being developed on such a large scale, proactive measures to be taken if any form of threat like Terrorist attack. Find the proposed structure for Heathrow Terminal-5, Organization Breakdown structure, Work Breakdown Structure, Project Hierarchy structure, Gantt Chart in the appendix 1234456. T5 is a complex multi-modal transport interchange designed to handle 30 million passengers per year over a 260 Ha site. Gantt chart key feature is that it focuses on Systematic approach rather than algorithm approach, Gantt chart is most effective form of graphical representation hence for Heathrow Trminal-5 such an tool helps you out in sorting your. to holding daily and weekly meetings where attendees, including senior managers, Heathrow Terminal 5 v Wembley - What can we learn Thats unheard of at BA and again, Coby says its due to a fully-functioning, integrated T5. Although no formal planning application has been lodged for a third runway at Heathrow and there will not be one before 2010 at the earliest BAA has been working up plans which would see a new runway nestled between the airport and the M4 motorway. Heathrow Terminal 5 Project All this is set to change. It has big plans to develop its airports portfolio across the UK over the next five years plans it hopes will stem the current tide of negative publicity about the poor condition of its assets and, in particular, the poor passenger experience at Heathrow. 4. As a former public monopoly, BAA airports in the South East (Heathrow, Gatwick and Stansted) are regulated by the Civil Aviation Authority (CAA) . Yes. Airport-technology.com describes the system: The baggage handling system at T5 will be the largest baggage handling system in Europe for a single terminal. This will not be the case for T5. Late bags can be transported at high speed via BAGTRAX directly to the head of stands where the awaiting aircraft are parked. The record day for baggage (mis)handling at T5 was February 7, down to only five in 1000. If there isnt a demonstrable effect on revenues or customer benefit then we shouldnt be doing it, Coby admits. He taught me to always find the root cause and keep worrying until you know what that is. We offered voluntary severance to any manager that wanted to go, and about a third across the airline went. WebYes, if the OP flights were both on United there would be no terminal change. risk that I agreed to take.. Traditional tree structure approach is implemented for Heathrow Terminal-5, find the organization breakdown structure in the Appendix 123245. In an irony perhaps better suited to a BBC sitcom, the British Airports Authority recently solicited for software quality assurance vendors. 0000000016 00000 n Hundreds of passengers had volunteered to take part in pre-opening trials. In approving the programme the CAA gave a green light for a 6.6bn package of programmes which Wolstenholme says will transform all of BAAs airports with 13 individual programmes of work. Strategic Decisions maker, Ensures the ideas of the Team are understood, Implemented, Monitored, coordinated and Managed throughout the life cycle, Since its a mega project, the coordination. Registered office: Creative Tower, Fujairah, PO Box 4422, UAE. However, this Business Report is to evaluate information system failures in London Heathrow T5 project and to evaluate the project management and operations My take: there's never enough time or budget to test, train, and prepare properly for launch. Project structure includes both Organization structure and management structure. WebIntroduction BAAs Terminal 5 Programme at Heathrow Airport is currently one of Europes largest construction projects. Committee (TSC) investigating the debacle has concluded that the chaotic Its a tribute to how well the whole thing is working together. Most reports have focused on stranded customers, a crazed supermodel, and Queen Elizabeth's grand opening speech, which called the terminal "a 21st Century gateway to Britain.". UK Under-Secretary of State for Transport, Jim Fitzpatrick, testified before the House of Commons under harsh questioning: The management of terminal 5 is an operational matter for British Airways and BAA, but that does not mean that the Government are not taking a keen interest in seeing that the difficulties T5 has faced since it opened last week are addressed and resolved as quickly as possible. Since 2006, BAA has been developing its third generation capital value procurement strategy with which to roll out its forthcoming programmes of work. The purpose of risk matrix is to determine the level of risk (High, Medium and Low), resulting provides information to both Stakeholders/Organization to concentrate and mitigate the identified risk. Heathrow Terminal 5 and Wembley are two high profile projects whichwere both for different reasons perceived as less than successful by the public. Yet many more will simply remember the opening day nightmare of thousands of delayed passengers, tens of thousands of lost bags and hundreds of cancelled flights. 0000003157 00000 n 0000002867 00000 n It will contain 175 lifts, 131 escalators and 18km of conveyor belts for baggage handling. Training issues. Capital Projects director Andrew Wolstenholme is in charge of delivering the challenges of post-Terminal 5 airport construction. A. I dont read business books life is too short. The concept of sustainability is one among the major considerations which is been identified and addressed for the proposed Heathrow Terminal-5. Monitoring of issues and responding at the programme level. IT failure at Heathrow T5: What really happened | ZDNET BA says similar disruption in T4 would have generated baggage mountains and taken weeks to address. From CIO UK: The project is a complex one. WebCrisis management lessons from Terminal 5 Last week saw the opening of Heathrow airports latest terminal and what should have been a flag-waving event turned into a BAA will now use a single digital photograph to confirm passengers at the gate are the same as those that check in a system used in most other international UK airports. Copyright 2023 IDG Communications, Inc. 03 Jul, 2008 Under the agreed plan, BAA will spend 4bn at Heathrow and 874M at Gatwick to improve facilities. There will be two systems including a main baggage sorter and a fast track system. Do you have a sport you practise? A contingency plan is also derived to mitigate the risk, below is the proposed Probability-Impact matrix for Heathrow Terminal-5: Resources Organizational Issues, Airport Security, Legal Issues, Technology, Corporate Governance, Design Political, Cultural, Adverse Publicity, As per PMBOK 3rd Edition work breakdown structure is defined as A deliverable-oriented hierarchical decomposition of the work to be executed by the project team to accomplish the project objectives and create the required deliverables., The Purpose of Work breakdown structure in Heathrow Terminal-5, firstly it helps the project manager accurately in defining and organise the scope of the Project. WebHeathrow Terminal 5 is a historical passenger terminal construction story for a number of reasons: it took 19 years to complete, the check-in desk solutions are renowned for their ergonomic, space saving configuration, and there were substantial teething problems over its inaugural opening month 42,000 bags travelled separately to their owners. Heathrow Terminal 5 - Improving Delivery Models - GI Hub Also compare the actual costs and progress experienced with the costs and progress planned. Representatives for BAA The impact of the problem has hit the highest levels of British politics. So what can CIOs take away from Cobys experience of T5 and make sure that it doesnt happen on their watch? Spending 6.6bn efficiently and effectively over such a short period will be a tough challenge, not least as little of the work is straightforward and more often than not has phases which are deeply intertwined. 0000001005 00000 n In the future, says Wolstenholme, the BAA Capital Projects team is intent on working much more closely with its airline customers to understand their business needs and make sure that all plans for new infrastructure are developed and handed over in close cooperation with them. This is the year we put the IT infrastructure and systems in place to manage our people and passengers, he said. A passenger told the BBC: "Apparently the computer software told the baggage people that the flight had taken off. 0000001294 00000 n So, we have lost some very senior people and thats as true in IT as elsewhere. Liz Weston: 3 Lessons I Wish I'd Learned Sooner about Travel TABLE OF CONTENTS part | 2 pages Part I Introduction chapter 1 | 11 pages Introduction and overview Abstract chapter 2 | 13 pages Q. The roof on the main building of Heathrows Terminal 5 was completed last month. Heathrow Terminal 5 and Wembley are two high profile projects whichwere both for different reasons perceived as less than successful by the public. Chicago O'Hare changing from Terminal 1 to Terminal 5 Effective agreement for HT-5 was achieved by using the Contract type NEC3. "They have been doing tests on the belt system for the last few weeks and knew it wasn't going right. 3. Q. A. I played a part in BA.com which I am very proud of, but that is something many people in BA have contributed to, so I will instead go for turning around SITA (Socit de Tlcommunication Aronautique). Environmental friendly terminal-5 building with better quality and services. As reported in ComputerworldUK, the T5 systems represented a massive business transformation effort for British Airways: The technology has let British Airways create what is believed to be one of the airline industrys first Order Data Stores (ODS). Avoid large scale cutovers whenever possible; Additionally, Biman Bangladesh Airlines will also be moving from Terminal 3 to Terminal 4 from 29 March. This began in the 1990s with the post-Latham predictable performance regime which led the way in delivery partnerships. Building on the lessons of Terminal 5 hand over We have a lot of legacy back-office stuff that should be replaced but we reached our SarbanesOxley targets, so we are fit for purpose. Please find the proposed work breakdown structure of Heathrow Terminal-5 which mainly focuses on Execution phase with a budget of 3120 million and 300 million, Kept apart for the contingency which may occur during the Execution Phase, please find the Work Breakdown structure in the Appendix 1.23. The terminals problems are considered to have been a direct result of London Heathrow says its has 'learned lessons from T5 opening' 0000002100 00000 n opening on March 27 of the 4.3 billion terminal was a result of poor The first flight, a United The TSC The Transport Select Geez, isn't that always what seems to happen? We have a significant amount of capital spend at each airport with very clear visions about how we will transform each airport for our airline customers.. Despite these positive outcomes, many have argued that BA should still have delayed T5 but Walsh later explained that the effect of a postponement would have been to lose the summer operating season. Who: who is going to conduct the meeting? Internal risks are the uncertainty which occurs by the organization or within the organization like communication and resources; these can be controlled and monitored by the project manager. Heathrow's new Terminal 2 has welcomed its first passengers, with the airport insisting it has learned lessons from the opening of Terminal 5. In March this year BAA lodged a planning application for a second runway at Stansted. Willie Walsh has said that BAs CIO and his team played a critical role in ensuring the software problems were resolved as quickly as possible. WebHeathrow's Terminal 5 is a good example of how stakeholders' perceptions of success, or failure, can vary enormously. To have Heathrow Terminal-5 to be delivered successfully, British Airport Authority had come up with the introduction of T5 Agreement which is based on the commitment and involvement of both BAA and Stakeholders in achieving the deliverables while overcoming the occurrence of risk. * Frankfurt airport and Schiphol airport of Amsterdam. Agile is fascinating, Coby says. We are where we wanted to be on day one and have statistics to prove it. Heathrow Terminal 5: delivery strategy You need to expose yourself to as many different experiences and people as possible so I was fortunate enough to spend secondments in IBM and the Northern Ireland Office and as a speechwriter for ministers. No plagiarism, guaranteed! The facility, situated on a 251hectar site had 6000 people working on site at any one time (Health and Safety Executive, 2005). Coby also believes that effective relationships with suppliers are fundamental and he has been working hard on getting new structures in place at Heathrow over the past year. It took six years to build at a cost of 4.3bn. In hindsight it would have seemed more obvious to have done [the move to T5] in more incrementalsteps, Not least, since T5 was without doubt a very successful design and construction project. During the sudden snowfall in February it contained within the system the number of bags that did not travel with their owners on the Monday, repatriating them quickly. Ensuring proper flow of cash from the stakeholders throughout the life cycle, Risk of migration of skilful, resourceful, expertise employee of company to competitive organization, improper usage of limited resources by unskilled employee. xbb``b``3 That was a big fat target that didnt survive last autumn. What lessons were learned from this project? An operations readiness typology for mitigating against Funding Issue throughout the Project Life Cycle, Uncertainty of the market (eg: Market Fluctuation, Inflation), Insufficient revenues to repay the debts after the Project Completion. The British Airports Authority (BAA) may own and manage T5, but it was BA that was pilloried for the debacle, caused by a forgotten software filter in BAAs baggage handling systems. The structural change that [BAA chief executive] Colin Matthews has brought in takes out an important handover at the beginning of the process and at the end of the process, he adds. My parents for values and my wife Sally, for constant and unfailing support. HWrH+(o bb"lwNFtOJP-j* BAA and BA have now committed This can be obtained by following the traditional method Hierarchical tree structure. Take IDCs ERP Modernization Maturity Assessment to benchmark your organizations progress against your peers. * Estimated Schedule of the project can increase due to intense public enquiries and the political influence. Think of BAA and you think of Heathrow Terminal Five (T5). Not next quarter or next year. Make sure milestones and deliverables to be achieved as per schedule. As such, the amount it can charge airlines to use its facilities and thus the amount it must then plough back in to create new airport infrastructure is strictly governed and reviewed on a five yearly quinquennial cycle. Bags are automatically read, screened and sorted to their final build location via two electrical HELIXORTERS. A project which saw client BAA buck the industry trend by driving a single team to successfully manage some very large construction risks, complex baggage systems and the integration of a myriad of critical IT systems. This is not now one cap fits all, explains Wolstenholme. Risk management is a constant process which as to be carried out throughout the project life cycle and its conducted in the planning phase. The application signalled the operators long term ambition to boost capacity at the airport beyond the single runway maximum of 35M passengers/year. <]>> terminal How: Mode of medium used for the meeting. Ensure the companies prosperity and Keeps the organizations mission, values, and vision. stakeholders endstream endobj 195 0 obj<>/Metadata 21 0 R/PieceInfo<>>>/Pages 20 0 R/PageLayout/OneColumn/OCProperties<>/StructTreeRoot 23 0 R/Type/Catalog/LastModified(D:20060531184816)/PageLabels 18 0 R>> endobj 196 0 obj<>/PageElement<>>>/Name(HeaderFooter)/Type/OCG>> endobj 197 0 obj<>/ProcSet[/PDF/Text]/Properties<>/ExtGState<>>>/Type/Page>> endobj 198 0 obj<> endobj 199 0 obj<> endobj 200 0 obj<> endobj 201 0 obj<> endobj 202 0 obj<> endobj 203 0 obj<>stream To develop the Rail infrastructure by extension of Heathrow express, London underground Piccadilly Line and creating six platform Rail station. Here's what you need to know, Apple sets June date for its biggest conference of 2023, with headset launch expected. A. I enjoy most meeting small groups of colleagues to talk about their work and especially their successes. Delivering more than 200 IT projects was easy when compared to the people element of the plan, said BAs programme head of information management for T5, Glenn Morgan. Project scope. A public relations disaster.
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