(two gongs and sound of switch, followed by another switch and sounds likened to objects being moved)Pilot: (unclear, sounds like exertion)Pilot: (unclear, sounds like exertion)Pilot: (unclear, sounds like exertion)End of recording, The flight was chartered by German company Peter Deilmann Cruises. Both the Delta (London-Cincinnati) and Continental (London-Newark) were heading to the U.S. with nearly 600 people total on both aircraft. In order to make up for these increased expenses, management cut costs further. Continental Airlines Flight 55 - Takeoff Animation - YouTube Sure, its bound to make the shareholders very unhappy, but hiding the fact that you are about to run out of money is like resetting the fuel gauge when youre low on gas. We decided that at the new Continental, the employees were going to be liberated to do right by the customer and to have fun at work. Actively involving employees in the turnaround is essential. And the companys results showed it. Flights. [58] Another monument, a 6,000-square-metre (65,000sqft) memorial surrounded with topiary planted in the shape of a Concorde, was established in 2006 at Mitry-Mory, just south of Charles de Gaulle Airport. Until the time came when we could offer them something great, I didnt want to promote a product that we couldnt deliver. Yes. It had to be quiet because if the press caught on, the headlines would send more customers running, taking our revenues with them. Strategic direction is never more crucial than during a crisis. Thats where our focus was, and its a good rule for any turnaround. Two engines were damaged as a result of the accident. The problem was exacerbated on the left gear's three remaining tyres by the uneven fuel load. . Continental is a fun place to work today. Oh, Im sure it has happened some time in the history of business, but I cant believe it has happened very often. The piece could reach this speed by combination of rotation of the tyre on takeoff and the tyre burst. We just talked at every opportunity about our plans for the airline and how we were going to accomplish them. Choose travel cost protection and take your trip with confidence. ASN Aircraft accident Boeing 737-524 N18611 Denver International They may want food at 2:00 p.m., but they wont pay for it. . Fly to Win was the airlines marketplace plan; Fund the Future was the financial plan; Make Reliability a Reality was the formula to improve the product; and Working Together was the blueprint for improving the companys culture. That meeting was hostile, to put it mildly. Continental Airlines Flights, Tickets and Deals | Skyscanner They felt pressured to do so, they said. We also assigned one city in our system to each officer and asked them to go through the same process of apologizing to travel agents and corporate customers. Throughout that week, Gordon and I held several dinner meetingsdubbed our Last Suppersat his house. [18][19][20], All the passengers and crew, and four employees of the Hotelissimo hotel were killed in the crash. A group of baggage handlers came to me a little more than a year ago and asked if we could tag the bags of our best customers priority and deliver them first off the baggage belt. Continental Airlines - Cheap Flights - Fly.com They picture productivity plummeting, and profits along with it. I dont know about you, but to me, a two-hour flight that leaves at 7:00 a.m. (after I have gotten up at 5:00 a.m. to get to the airport and havent eaten breakfast) is a lot different from a two-hour flight at 2:00 p.m., which falls after lunch but before dinner. The rest of the pilots applauded. . Factors contributing to the accident were the insufficient training provided to the contract mechanics by the airline, and the failure of the airport to disseminate a policy prohibiting ground engine runs above idle power in the terminal area. Every quarter, we send a Continental Quarterly magazine to employees homes, and twice a year we do the same with a state-of-the-company video and recent press clippings. "it was Fly.com that found the best bargain". Since the costs of the aircraft and fuel were fixed, and costs such as food had already been cut, the only way to reduce costs was to take back wages from employees. Once Continental had a flight schedule that could be operated on time, we made an offer to our employees. Continental ranked tenth out of the ten largest U.S. airlines in all key customer-service areas as measured by the Department of Transportation: on-time arrivals, baggage handling, customer . [10][17] They included German football manager Rudi Fanacht and German trade union board member Christian Gtz. Of course, the ride isnt over. In Gordon, I found an extraordinary leader who knew the airline business inside and out, and who managed the men and women of Continental with great heart. The type was finally retired in 2003: May at Air France; October at British Airways. One last thing before we get to the lessons. Moreover, I had taken the financial relocation package called for in the contract and doubled it. But its indispensable if you want to break the doom loop. They surrounded the room and refused to sit down. The airline could not have been saved if everyone in the company, and I mean everyone, had not pulled together. Flight 46, on a flight from Midland, Texas to Kansas City, Missouri suffers vibration just after takeoff and goes into a dive; the flight crew managed to make a wheels-up landing in an open field. (For details of the strategy, see the exhibit Continentals New Flight Plan.). . Track Flight. Four dogs back, the look and smell stays the same. Gone are the days when Continental put the meat, potato, and vegetable in a little ceramic dish and heated it until they all tasted the same. Speaking of dignity and respect, cleaning house neednt be a brutal or humiliating experience. The airline suggested that the Concorde "was already on fire when its wheels hit the titanium strip, and that around 20 first-hand witnesses had confirmed that the plane seemed to be on fire immediately after it began its take-off roll". In my opinion, that approach is like changing only the lead husky on a sled-dog team. At takeoff, the DC-10 overran the runway at Los Angeles (LAX) when the takeoff was aborted as a result of a tire explosion; the resulting overrun resulted in a fire that engulfed the aircraft. That left Gordon nominally in charge, and he asked me to help. We've compared every online travel agent out there to find the cheapest flight tickets on the net. We promised them full control of their domains. Deciding to focus more on customers desires rather than on cutting costs is actually the easy part. Our workers receive 15% of Continentals profitswhich has worked out to be approximately 7% of their pay over the last two years. The support you get from each employees family when they become part of the team is incredible. The plan also included key performance measures to track internally as well as against competitors (for example, monthly on-time performance, mishandled bags, customer complaints). But to go the full distance, we knew that we would also have to communicate openly when the message was tough. Thats the kind of thing that happens when you let the inmates run the asylum. Climbing Again Continental Airlines has undergone a dramatic and profitable turnaround in the past several years. Were not trying to be a four-star restaurant, just an airline that gives its customers something theyd be happy to pay for. Moreover, pressure and fear often make managers do erratic, inconsistent, even irrational things. The aircraft's last scheduled repair had taken place on 21 July 2000, four days before the accident; no problems were reported during the repair. Heres a classic example. But my favorite measure is the sale of Continental logo merchandise at our company stores. There were no announcements about our delay, and none of the crew seemed particularly concerned. Flight Status. A couple of days later, I found myself in a room with our largest creditors. Started Operations. If you ask customers what they really want, they will write you an epistle a foot thick. Page 155: "In conclusion, nothing in the research undertaken indicates that the absence of the spacer contributed in any way to the accident on 25 July 2000", Bureau of Enquiry and Analysis for Civil Aviation Safety, "ASN Aircraft accident Arospatiale / BAC Concorde 101 F-BTSC Gonesse", "How Concorde Pushed the Limits Then Pushed Them Too Far Disaster and Aftermath", "Accident on 25July2000 at La Patte d'Oie in Gonesse (95) to the Concorde registered F-BTSC operated by Air France (REPORT translation f-sc000725a)", "F-BTSC Air France Arospatiale/BAC Concorde", "Metal Part Maybe Came From Continental Jet", "Accident on 25 July 2000 at "La Patte d'Oie" in Gonesse (95), to the Concorde, registered F-BTSC, operated by Air France (Preliminary report translation f-sc000725pa)", "The damaged hotel and the scorched field show the impact of the crash, CBS News", "French police and rescue service workers inspect the debris of the hotel and the crashed jet", "ANNEXE 2 Transcription de l'enregistreur phonique", Mori to send messages to Chirac, Schroeder over Concorde, "N13067 Continental Air Lines McDonnell Douglas DC-10-30 cn 47866 / 149", "Air France grounds Concorde until cause of crash is known", "The Concorde belies those who foresaw its extinction", "Could Concorde ever fly again? 3. Page 159: "14h40m01s it can be deduced that, for the crew, the aircraft weight at which the takeoff was commenced was 185,880kg, for a MTOW of 185,070kg". When I look back now, I realize the biggest factor in our favor was momentum. New data released by Ipsos this morning has shown that around 55% of Britons expect the Tories to lose seats on Thursday, with 45% expecting Labour to pick up support. Continental Airlines - Wikipedia Each time you fly with them, you'll be awarded air miles or points to spend on later flights. I left to a standing ovation. Very quickly, we required the scheduling and operating departments to review and sign off on the flight schedules before they were loaded to be flown. He wanted to meet for breakfast the next morning, and I quickly agreed. )[33] This skewed the alignment of the landing gear because a strut was able to wobble in any direction with 3 of movement. Our forgiveness campaign had a couple of parts. and, Are we taking care of our best customers? [8]:3337 The fire damaged the inner elevon of the left wing and it began to disintegrate,[3]:164[9] melted by the extremely high temperatures. Finally, they had to be team players, willing to treat everyone with dignity and respect in an extremely collaborative environment. Analysis of test results revealed the level of kinetic energy necessary to cause the rupture of fuel tank. Presto, now people were in control of their own destiny, and the finger-pointing stopped. Chalk one up for the power of persuasion. The fact is, you cant afford to think too much during a turnaround. We also put in several programs to ensure that our coworkers would win when our investors did. Fly.com is your one stop shop for great flights, flight tickets and cheap airfare. And they are right: saving Continental wasnt brain surgery. Some of the finance people had regularly been inflating our profit projections by plugging in overoptimistic revenue estimates.
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