1.5. 4.2. We will pass any reasonable requests on to the relevant supplier but we cannot guarantee that any such requests will be met any failure to arrange a special request on our part shall not be deemed as being a breach of our Contract with you. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. 12.2. In such instances, your contract is with them as the Principal provider of your holiday arrangements. We believe that you have the right to know what level of service you can expect from us, even in those rare moments when we fall short of the very high standards we have set ourselves. Customer service plan | Policies | Virgin Atlantic help centre You will be charged 100% of the price of all part-used components. If youre unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. 5.2. 1. Please remember when searching for your holiday to add an additional night, as we operate an overnight service on our outbound flight. 13.1. Where necessary and appropriate overnight accommodation and meals will be provided until the next available flight departs. We also reserve the right to carry out random checks in order to minimise credit or debit card fraud. Where this event occurs within 14 days of your departure date, you must contact us as soon as possible to discuss your options, as you may not be able to travel as planned. If a mistake has been made we will allow you to amend the name to reflect the correct spelling in the passport, up to 2 hours before the flight is due to depart. The CARES harness can be used in the Economy and Premium cabins but must be fitted within the last row of a cabin zone. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. In some cases, any changes made may mean you having to pay for the cancelled arrangements and purchasing new ones at full cost. 8. You may have to pay extra room charges e.g. Likewise if during the booking process our system causes you to make and pay for a duplicate flight, we will issue a full refund of the duplicate flight without any charge, providing you tell us within 24 hours of the booking being made and subsequently provide us with your credit or debit card statement. WebWell, in the case of a Virgin Atlantic flight cancellation, Virgin Atlantic cancellation policy and EU 261 state that you can also make a claim for compensation. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Register here The issuer, however, does not disclose this information. Airport charges and 3.6. Safety: All cars are on average less than 6 months old and undergo a rigorous 40 point check pre rental service. Should you decide to cancel due to a price increase of more than 8%, you must exercise your right to do so within 14 days from the issue date printed on your invoice. Virgin Atlantic 10.4 We will also pay compensation as detailed below, except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. If this situation does occur, we will try to offer you suitable alternative arrangements, where we are able to, of an equivalent or higher standard than those booked and, if the alternative arrangements we make are of a lower quality than those you originally booked, we may provide a price reduction. 8.5. 7.4 We reserve the right to amend the price of any unsold travel arrangements at any time. WebVirgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? We reserve the right to cancel your booking. Eligible ticket refunds and refunds for lost tickets are subject to a 30 administration fee. Drivers between 21 and 24 The amount authorised or charged can vary considerably depending on the Supplier and/or the destination. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. FOR NON-Walt Disney World ACCOMMODATION INCLUSIVE BOOKINGS ONLY - If your holiday booking includes Disney Park Tickets, these must be paid for in full at the same time as your non-refundable deposit payment, in order to secure the tickets. Please note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company. Our cancellation charges are a percentage of the total holiday cost and do not include any insurance premiums. 1.13. This offer cannot be combined with any other offer and is subject to change without notice; all rentals are subject to SIXT standard terms and conditions. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you are a resident in either of those jurisdictions. USA car hire Terms and Conditions | Virgin Atlantic Holidays If you book and pay for your ticket through our Customer Service Centre, website or our airport ticket desk, and are unable to travel you should contact us regarding a refund. Virgin Atlantic If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. 7.1. There are a number of conditions about how you use our website. 1.12 FOR ALL Walt Disney World TICKET HOLDERS: For Disney Park entry, both a valid ticket and a date-specific theme park reservation via the Disney Park Pass System are required. Passports, visas, health requirements and travel documents. We value our employees and customers as much as a member of the family. These measures will not have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you. We try to ensure that information contained on this Web site is accurate and up to date. We will endeavour to make these changes (subject to these Booking Conditions and any applicable charges being paid by you), but it may not always be possible. How do I do this? Our new direct Virgin Atlantic service commences 22nd October 2023. No refunds will be given where customers fail to add Theme Park Days, or seek to add them too close to their holiday when there is likely to be no or limited availability. Most airlines do not permit name changes after tickets have been issued for any reason, therefore you may have to pay the full cost of an alternative flight (where available) if you wish to transfer a flight seat after your booking has been confirmed. Please choose an option below. If the carrier operating your flight is not Virgin Atlantic, please contact that carrier for further details of their Conditions of Carriage. We will try to respond to your email within 24 hours. 4.1. In making a booking with us, the lead name is regarded as having read, understood and agreed to these Booking Conditions on behalf of themselves and everyone else in the booking. WebPlease expand the sections below to view our terms and conditions in more detail. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking. i.e. This will cost 40 each way. The carrier(s), flight timings and types of aircraft shown in our brochures, on our website and as detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation (which shall not be considered to be a significant change to you booking). WebBenefits of booking with Travelplus: No amendment or cancellation fees Exclusive Benefits when booking through Travelplus Earn Virgin points Trusted brands - we only use leading car suppliers to ensure you're in safe hands. Show your Flying Club membership card on collection of the car. If you are already at the airport when a flight is cancelled, we comply fully with the requirements of the European Union's Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of Denied boarding, flight cancellations and long delays. Refunds for credit/debit card purchases will be made only to the credit/debit card account used to purchase the ticket, and may take up to 10 weeks before appearing on the card statement. It is mandatory for anyone travelling to or transferring through the US under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation) scheme. We are continually reviewing our flying schedules,taking into accountthe Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation concerned for the cost of the damage before the end of your stay (if the cost has been established by then) or as soon as it has been established (if later). Earn points Earn 2 points for every 1 spent 15.3 In respect of non-package arrangements, we act as an agent (retailer) and we are selling on behalf of a third party. For more details, see ourcookie policy. 15.1. Accessibility | You will, however, be charged for any increase over 2% and if the increase in price is more than 8% of the price of your total travel arrangements (excluding insurance premiums and amendments charges), you will have the option of (i) accepting the price difference and paying the additional amount due; or (ii) accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price); or (iii) cancelling your booking and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. Since Virgin Atlantic Holidays is not responsible for the availability of these outside resources, or their contents, you should direct any concerns regarding any external link to the site administrator or Webmaster of such site. 3.4. In this event, your provisional booking will cease to exist and we will refund the deposit that you paid to us. This charge will either be discretionary or mandatory; if discretionary the charge may be removed upon request. If you are disruptive and prevented from boarding your outbound flight from the UK, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges (see clause 9). If you book and pay for your ticket through a travel agent you must apply to them for your refund or refund advice. WebAvailable exclusively to Virgin Atlantic Holidays customers on arrival, our Florida Fun card offers discounts for the whole of your Florida holiday: Up to 25% off hundreds of restaurants Shopping offers at Premium Outlets, Florida Mall, Old Town and more. 15.4 in regard to package bookings and, except as specifically set out in these Booking Conditions, we will not accept any further or different liability than the Package Travel and Linked Travel Arrangements Regulations 2018 impose on us. Present your Flying Club membership card forgreater benefits. Car hire was with Virgin but couldnt get through on the phone. The lead name shall be liable for: (i) the full payment of any deposits and balances; (ii) the payment of any amendment fees or cancellation charges; (iii) providing the details all the persons named in the booking to us; (iv) passing on any and all information issued by us to all persons in the booking including, without limitation, our booking confirmation invoices and these Booking Conditions; and (v) the conduct of the persons in the booking. 10.5. WebJoin Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. In the US and Canada, earn 1000points per rental and experience choice of vehicle at more than 60 airport locations. If you are travelling on a flight operated by Delta Air Lines, you can manage your flight by going For full details of what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy in accordance with the UK GDPR, please see our Privacy Policy at https://www.virginholidays.co.uk/important/privacy-statement . Do check before you book and regularly before you travel for updates as the advice can change. You must inform us if you or any other member of your party is pregnant or becomes pregnant prior to travel. The good news is that, if you cancel The Platinum Card, you receive a pro-rata fee refund. Please note: If only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travellers. (One caveat: if you cancel, you will have no travel insurance if you have no other cover. Founded in 1912, SIXT is a family-owned company that keeps services constantly evolving and also simplifying to allow customers to keep their freedom of movement wherever they are. of cancellation is received by us % of total booking price, More than 84 days Loss of deposit*, 57-84 days 30%, 37-56 days 50%, 22-36 days 70%, 7-21 days 90%, Less than 7 days 100%. years of age may be subject to additional costs. * In some instances, your deposit may represent more than 30% of your booking, in which case whichever is the higher between the deposit you have paid and the % indicated in the table above, shall be charged. Flying Club Red members receive theSIXT Express Card, Flying Club Silver members receive theSIXT Gold Card, Flying Club Gold members receive theSIXT Platinum Card. Follow the link for more information on our overbooking policies. But ATOL protection does not apply to all holiday and travel services listed on this website. If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, the lead name on the booking must inform us as soon as possible and the effective date of any change shall be the date that we receive notification from you. To finalise the amendment, one of our customer advisors will phone you. The cost of an ESTA is currently approximately $21 per person (as of May 2022) and can be obtained by visiting https://esta.cbp.dhs.gov or the Visit USA Website at www.visitusa.org.uk where further information on the scheme and the up to date fee can also be found. We are happy to advise and assist you in choosing a suitable holiday. More information is availablehere. Delivering baggage on time 4. Under the Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. This limit doesnt apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notify us of these needs at least 48 hours before the start of your holiday. 2022 Virgin Atlantic Airways Ltd. All rights reserved. Bookings made by credit card or debit card no longer incur a fee. Our site uses cookies for various reasons. By continuing to browse you agree to our use of these.
Police Incident In Wolverhampton Today,
What Is Club Level Seating At Kfc Yum Center,
Graham Westley Net Worth,
Michael Collins Espn Net Worth,
Ollie Dabbous Nest Egg Recipe,
Articles V
