Accessibility | The vaccination proof used will depend on where the approved vaccine(s) were administered. Customers wishing to travel to the same destination via a different departure airport. This method is often calledan Antibody testbecause it looks forantibodies in your blood from a vaccine or having previously fought off the Covid-19 infection. For countries that accept self-tests observed by a clinician, there isan option to have your self-test observed via video call or at a testing location. A growing number of airports are offering a streamlined travel experience with rapid in-person testing on site, providing accurate results while you wait for your flight. Limited exceptionsto the COVID-19 vaccination requirement apply: There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. You can get in touch using ouronline contact form. For all flights booked with Virgin Atlantic and package holidays purchased from Virgin Holidays between 16 February 2022 and 23 June 2022 for travel up to 31st August 2022, you can change your dates as many times as you need to*, including changing your destination or make one name change** if youd like someone else to benefit from your ticket. Regardless of vaccination status, youll no longer require a test, wont need to show proof of vaccination, or complete a Passenger Locator Form. Covid-19 testing | Virgin Atlantic help centre Bookings made by credit card or debit card no longer incur a fee. You will find our contact details on our Help Centre. Fare difference is waived if within Bookings made by credit card or debit card no longer incur a fee. We understand that you may be unsure of your travel plans. You booked directly with Virgin Atlantic, and not a travel agent or third party company. If you have been notified that your flight has been changed and you would like to discuss alternative options, then you will need to get in touch for some help. However, requirements differ by country, so weve created a checklist to help you find everything youll need, should you need a test. All of our attempts to contact the company have met with no response. If you are travelling on a reward ticket, the applicable booking class will need to be available on your new travel dates. Prices from 31.50with promo codeVIRGIN21. Your Travel Voucher cannot be used towards a Virgin Holidays bookings. You can use your voucher to purchase a future Virgin Atlantic flight to any of our destinations. Following the ruling of a United States district court judge on Monday 18 April, the Biden administration has announced that the Transportation Security Administration (TSA) will no longer enforce the federal mandate requiring masks onboard aircraft. The most accurate method is to look for molecular or genetic signs of the coronavirus. If you travel without formal notification of your exemption, and choose not to wear a mask at the airport or onboard, you may not be permitted to travel with us at this time. This can be done by calling our Customer Centre or online by logging into. However, if you have already commenced travel, then the Travel Voucher is non-transferrable. Persons whose entry would be in the national interest, as determined by the Secretary of State, Secretary of Transportation, or Secretary of Homeland Security (or their designees). 60 for Economy We continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for Covid-19 and previous flexible booking policies applicable based on the date of booking, but its also important that customers have adequate travel insurance. Carry proof of your negative test result with you throughout your journey, as it will be needed at check in and when you arrive in your destination. Please check your T&Cs before completing the form as not all of our tickets are fully refundable. If you have opted to receive your Travel Voucher following a cancelled flight, and you dont use the whole value of your Travel Voucher when making a new booking, you are entitled to a cash refund of the residual value. Canadian tariffs. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. Your Travel Voucher cannot be used to buy tickets for group bookings, other products such as seats or excess baggage or used at the airport. Accessibility | Onboard and at the airport, together with our partners were committed to providing a safe and controlled environment, with robust and proportionate steps to minimise the risk of Covid-19 transmission. Terms and conditions | A3B2DE). (c) Even if you hold a non-refundable Ticket, we will refund the unused portion if you are entitled to a refund under Regulation 261/2004, other applicable laws or under an express right in these Conditions of Carriage. The removal of all remaining UK travel restrictions in March 2022 and easing of requirements in most of our destinations means travel is much easier once again. Register here, If your flight has been cancelled or impacted by changes to our schedule. This policy applies to bookings made on or after 06 Feb 2021 until 02 Mar 2021. Virgin Atlantic - COVID-19 - anyone managed to get a refund? If your flight is scheduled to operate and youre unable to travel, you may find the best option is to rebook your ticket. With restrictions easing and travel becoming easier once again, for all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. Project Screen home PCR samples can also be dropped at Test Pods and will arrive at the lab on the same day, at no extra cost. *Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. If were unable to rebook you, you may be able to claim a refund which will be credited to the original form of payment. (b) If your Ticket is refundable and you have not used any of it, you can ask for a refund ofthe fare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid. The ability to make unlimited date changes without admin fees applies to Virgin Atlantic bookings made between 3rdMarch 2021 and 23rd June 2022. Depending on your destination, you'll likely need to have a negative test result before you can fly. Register here The remaining fare difference after we have waived those amounts. Got questions about your Flying Club membership or points? If you refresh the page or navigate awayyou'll lose your chat, and no one wants that. Virgin Atlantic help centre | Virgin Atlantic View contact numbers of our other worldwide contact centres. Customers opting for Open Ticket are accepting a credit for future travel which will waive all previous T&Cs of the original ticket. Terms and conditions | Once we receive and action your request, well update your booking and send youconfirmation. If your holiday is more than 6 months away, make things easier to manage by setting up a. If you made your booking between 16th February 2022 and 23rd June 2022, you will be eligible to request a travel voucher, if your original travel date is on or before 31st August 2022. Virgin Atlantic Partner Hub Policies Policies From ADM to Ticketing and everything in between, you can take a look at our global policies here. Virgin Atlantic said: "We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that. Virgin Atlantic Covid Flexibility Policy With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Our travel advice pages have all the latest entry requirements for all the destinations we fly to, including which types of Covid-19 tests will be accepted. We have options available to help. If you booked before 06 Feb 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. Following a continued easing of rules, most of our destinations do not require a Covid-19 test for entry, especially if you're fully vaccinated. If your flight was cancelled and you wish to claim a refund of the unused part or parts, please take a look at our advice on claiming a refund: Otherwise, if you have a paper ticket, please cancel your booking and provide us with a brief explanation of your refund request and return your unused paper ticket(s) to Virgin Atlantic Airways: Virgin Atlantic - Care Did you book directly with us on the phone or online? If your flights are cancelled please refer to ourflight disruptionspage for more information, or refer to yourcancellation options. If you still want to cancel, we understand. 3) Can't wait for your cash back? Sorry, we don't seem to have a refund request based on the details you entered. Virgin Atlantic Holidays customers already on holiday should make immediate contact with their nearest Virgin Atlantic Holidays representative. It also includes Flying Club redemption bookings. Where a flight is cancelled, well be in touch with you and always try and book you on to the next available flight(s) so you can complete your journey. Our team may ask you to show a formal notification of your exemption in the form of a certificate or letter signed by a suitably qualified health professional when you arrive at the airport. When you book to travel any time up to 31 Dec 2022, you can make unlimited date changes* and one name change free of charge** (if youd like someone else to benefit from your ticket). Last year was horrible for all of the airlines, but Virgin Atlantic had a particularly torrid time. order your home test online by 2pm for DPD Next Day Delivery. The US Passenger Disclosure and Attestation is a mandatory form for non-US citizens (aged 2 years or older) arriving by air to the United States. Accessibility | If you booked directly with Virgin Atlantic., please use ourCompensation application process. Your Travel Voucher has the same value as your original booking. Rebook travel in the same booking class, or; If original booking class isnt available, re-book in the lowest available class in the same cabin. You can even make a booking for someone else using your Travel Voucher. If the payment details we have for you are not correct or have expired, we'll send you an email with instructions on how to securely provide new payment details. With these barriers to travel removed, we believe the time is right to ease the Covid-19 flexible booking policies for Virgin Atlantic Airways and Virgin Atlantic Holidays on all new bookings fromJune 24, 2022. Fare difference applies. These popular help topics will help you find out what you need to know before you go. To rebook your flight, simply complete the Rebook self-service form and follow the instructions. Canadian tariffs. In January 2020 we paid 1,163 to Virgin Atlantic for return flights for a July visit to see our grandchildren in Boston. You might need to allow up to 14 working days for the money to show in your account depending on your payment method and provider, or if theres a Bank Holiday. If you do need a test you can find details ofrecommended Covid-19 test providers here. Just hit the chat button on the bottom right of this page. Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. Generally, the longer it takes to process the test results, the more accurate it is. We are at a loss to know what to do.DC, Basildon. Contact your bank and ask for chargeback and state that Virgin Atlantic are stalling and giving you the run around. Email us at consumer.champions@theguardian.com. 120 for Premium Fare difference charges apply with no refund if new fare is lower. https://help.virginatlantic.com/gb/en/make-a-change.html. Search for a Virgin Atlantic flight round-trip, multi-city or more. If your ticket was issued by a Travel Agent, please contact them to request a refund. Alternatively, you can give yourself more time to pay by postponing your holiday to a later date. If your destination accepts at-home tests, we also have easy and convenient testing bundles available with our partner Prenetics via this dedicated microsite, where you can search the country youre flying to and it will present all the tests you need, in one simple purchase, delivered to your door. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Flight delay and cancellation compensation, How to book a new flight if your flight was cancelled, What to do if the next flight availability is limited, Make a claim on your insurance for flights that have been cancelled, How to claim for unused parts of your journey, Understanding the 'Care Package' you're entitled to (Regulation EC 261/2004), Find out about getting financial compensation for delays or cancellations, Who to contact if you have a question after flight disruption, find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). You will find our contact details on our Help Centre. In the UK, Project Screentake the stress out of finding which tests you need for travel. For all flights, make sure you understand the Conditions of Carriage and for package holidays, the terms and conditions will set out your options. Ensure you have a valid passport and ESTA (if eligible for the US Visa Waiver Program). We understand that the ever-changing travel restrictions can make planning your trip difficult, so weve got you covered. We'll do everything we possibly can to keep any inconvenience to the minimum, and make any waiting time as comfortable and stress-free as possible. RH10 9DF Accessibility | You can easily add on additional . Canadian tariffs. Subject to the terms and conditions of your ticket, a refund can be requested for any additional extras you have paid for related to the flight. If youve booked directly with Virgin Atlantic and you no longer wish to travel, then you will need to get in touch for some help. Scotland:https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, Northern Ireland:https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, Wales:https://gov.wales/arriving-wales-overseas. You can use your Travel Voucher to purchase a new ticket combined with Flying Club points. Only one Travel Voucher can be used per passenger. If you believe you are exempt from wearing a face mask or face covering, you must contact and notify our Special Assistance team at least 48 hours before you are due to travel. Covid-19 Help Hub | Virgin Atlantic Holidays LAMP tests are typically conducted onsite andresults can be returned within a couple of hours. If your customer has opted for an Open Ticketfor any other reason, the residual value will be non-refundable. Our guide to Covid-19 testing for travel. If we cancel a flight that has been booked using a Travel Voucher, any refund requested will be made according to the original form of payment. We will not deduct an administration fee to make this refund. If the new TSP is greater than the Open Ticket value, the difference in TSP must be paid. If you still want . If the new ticket price is higher than the amount of Flying Club points and your Travel Voucher value, the difference must be paid. Privacy policy | Any additional fare cost will be charged. You can contact us via WhatsApp Web if you're on a desktop, or your normal app on your mobile. How to get a refund from Virgin Atlantic as airline confirms new If your destination requires it, you should complete your test and receive your fit-to-fly certificate before your international flight. As ever, please ensure you have your passport and relevant documentation e.g. Once weve received and accepted your refund request, well credit your refund within the normal timeframe to your original form(s) of payment. If you booked before this and would like to make a change, check out ourearlier policies. It is our intention to make sure passengers from cancelled flight get to their destination at the earliest opportunity. Accessibility | Weve updated our rebooking policies below to ensure you have the flexibility you need with your upcoming travel plans. For travel from 01 Jun 21, fare difference apply. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. Please enter your details to see the status of your refund request. Customers who booked on/before 11 Mar 20should be allowed a refund if impacted by governmental travel restrictions. If you opt for the open ticket, we have some exclusive offers available to make your credit with us go even further. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Privacy policy | CAA Alleges Virgin Atlantic Waited Up To 4 Months to Issue Refunds. Just 13% for both airlines were happy with their experience. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, https://gov.wales/arriving-wales-overseas, Passenger Disclosure and Attestation form, apply and obtain an ESTA (Electronic System for Travel Authorization) for travel, your options when a flight is cancelled can be found here. If youve booked directly with Virgin Atlantic and you are ready to rebook, then you will need to get in touch for some help. As the name suggests, rapid tests don't require a lab for processing and offer the fastest results. If you booked withVirgin Holidays, or through another website or travel agent, please contact them directly for your options. Refund Policy - Virgin Atlantic Applicable to customers whose flights have been impacted by: - A change that causes a misconnection on a through ticket, Rebook using the same booking class, in the same cabin, with the same origin and destination. As ever, you should ensure you have adequate travel insurance for your trip. As customer demand increases were taking wide-ranging steps to uphold the customer experience and maintain operational resilience, so that your journey continues smoothly and as planned. If we cancel your flight you can request a refund. Fleming Way To make a change to your holiday booking, please contact us. For all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. Return to refunds Page . All re-routings involving other carriers must be notified and authorised by Virgin Atlantic before you travel. If you need flexibility, make sure you pick a Ticket type which suits your needs. If your flight has been impacted by any of these changes, we'll proactively contact you with the alternative options available to you, including rebooking you where possible on to another of our services, departing on the same day, to ensure you can still travel as planned. Fare difference may apply. Travel advice . There may be other charges to pay under our standardVirgin Holidays terms and conditionsor on theconditions of carriage for Virgin Atlantic. When you book to travel any time up to 31st December 2022, you can make unlimited date changes* and one name change free of charge** (if youd like someone else to benefit from your ticket). Cookie statement | You can make a booking on behalf of someone else using your Travel Voucher. If you dont use the full value of your additional credit, it will be lost and will not be retained as a credit for future use. Youll just need to make sure your new travel dates take place by 31st December2023, and that any changes are made before your original departure date (four weeks before your Virgin Holidays package holiday). Welcome to help centre. Due to the limited testing capacity at airports, we highly recommend booking an appointment in advance and arriving early at the airport to allow the extra time you need for your test to be processed. Virgin Atlantic Introduces Free Travel Insurance For Your Next - Forbes Rapid PCR tests are also now available with results within 3 hours. (modern). If youre contacting us from the US outside of these hours, you can log into your booking and use the chat button on the bottom right of the page up until 8pm Pacific Standard Time. If the new ticket price is greater than the voucher value, you just need to pay the difference in fare. If your Virgin Atlantic Holiday is planned to go ahead. Depart and Return Calendar Use enter to open, escape to close the calendar, page down for next month and page up for previous month, Depart date not selected Return date not selected Depart Return If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. We'll be in touch with you if your holiday is affected. We're always on hand to help - Whenever and however you need us. If your flight was cancelled, contact your travel agent or travel provider or tour operator to rebook on the next available flight. Book flights with Virgin Atlantic Terms and conditions | The attestation form is available here or for added convenience, you can complete this digital attestation form.
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